VSM Software Services Pty Ltd specialises in providing OpenVMS technical support services to customers on a contract support basis.

The Systems Support Service bundles the following offerings into a fixed monthly fee (plus hourly charges where appropriate).

Monthly "Health Checks"

Each month we log into your system(s) and perform a variety of checks including hardware errors, disk usage & fragmentation, print & batch queue operation, backups, network configuration, security events, and application environment concerns such as software licences, logical names and application-specific data.

The result of the Health Check is report highlighting any areas of concern and recommended course of action. Some customers like us to follow up the recommended action without further consultation, and some like to approve all work before it commences.

General Consulting

Once we've developed some familiarity with the technical details of your OpenVMS system and the business/work practices in use at your site, we'll be happy to offer advice on issues such as software and hardware upgrades and integration with other systems.

Systems Management & Programming

Very few systems remain static; changing business practices, plans and workloads, and changes to other systems generally mean changes will be required on your OpenVMS system too. We'll be happy to perform systems management and programming tasks as required to facilitate those changes.

Telephone Support

All Systems Support Service customers are able to contact us, by whatever means they choose, for any issues relating to the systems being supported. VSM operates to normal office hours but after hours the office phone is diverted to our pager service and most calls are returned within minutes, any time of the day or night.